Refund & Cancellation Policy

At Flaymelon Pvt. Ltd., we are dedicated to delivering the highest quality of care and service to our patients. We understand that circumstances may arise where a refund or cancellation is necessary. This policy outlines the terms under which such requests will be handled.

1. Cancellation Policy (Applicable Before Service Use)

Customers may request a cancellation within 7 days of making a booking or payment, provided the service has not yet been used.

  • Cancellation Request Window: Within 7 days of booking

  • Refund Processing Time (after approval): Within 3 working days

  • Time for Amount to Reflect in Bank Account: Within 3 working days after processing

2. Refund Policy (Applicable After Service Use)

Refund requests can be initiated within 7 working days of service completion or use, provided they meet the eligibility criteria established by Flaymelon Pvt. Ltd.

  • Refund Request Window: Within 7 working days after service

  • Refund Processing Time (after approval): Within 3 working days

  • Time for Amount to Reflect in Bank Account: Within 3 working days after processing

3. Important Notes

  • All refund and cancellation approvals are subject to review and verification by Flaymelon Pvt. Ltd.

  • Refunds will be processed through the original mode of payment used at the time of purchase.

  • Processing times may vary depending on the customer’s bank or payment provider.

4. Contact Information

If you have any questions or concerns regarding our Refund & Cancellation Policy, please contact us:

Email: support@flaymelon.in
Company: Flaymelon Pvt. Ltd.
Address: Aqsa Masjid Rd, Gautam Nagar, Jogeshwari West, Mumbai, Maharashtra 400102
Phone: +91-22-357-49496

Our support team will be happy to assist you.